Refund & Return Policy

Thank you for shopping at WindowGlassWorks.com. If you are not entirely satisfied with your purchase, we're here to help. Please read this Refund & Return Policy carefully to understand the procedures for returning your products and obtaining a refund.

Eligibility for Returns

We accept returns for unused, undamaged items within 30 days from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.

Items that are damaged, used, installed, or altered in any way cannot be returned unless the damage occurred during shipping or was a manufacturing defect. In such cases, please contact us immediately to report the issue.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom-made or personalized items
• Special order items
• Installed or used products
• Items on sale or clearance (unless defective)
• Any product that is not in its original condition, is damaged or missing parts for reasons not due to our error

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

The time it takes for the refunded amount to appear in your account will depend on your payment provider. For credit card refunds, it typically takes 5-10 business days for the funds to appear in your account.

Refund Amount

You will receive a refund for the cost of the returned item(s). Original shipping charges are non-refundable unless the return is due to an error on our part (incorrect or defective item). Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@windowglassworks.com or call +1 (760) 646-8282 to request a return authorization
2. Package the item securely in its original packaging along with all accessories and documentation
3. Include a copy of your invoice/receipt inside the package
4. Ship the package to the address provided by our customer service team
5. We recommend using a trackable shipping service or purchasing shipping insurance for items of value

Damaged Items During Shipping

If your item arrives damaged, please contact us immediately within 48 hours of delivery. Take photos of the damage and packaging, and do not discard the packaging as it may be needed for insurance claims. We will either send a replacement or process a refund based on your preference.

Incorrect Items

If you receive an incorrect item, please contact us immediately. We will arrange for the return of the incorrect item at no cost to you and send the correct item as soon as possible. Alternatively, you may choose to keep the incorrect item and receive a full refund.

Warranty Claims

Our products come with manufacturer warranties. If you experience a defect within the warranty period, you may be eligible for repair, replacement, or refund depending on the nature of the defect and the terms of the warranty. Contact our customer service team to initiate a warranty claim.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item. If you need a different size, color, or style, this process will be the fastest way to get what you need.

Shipping Costs for Returns

In most cases, customers are responsible for paying return shipping costs. However, if the return is due to our error (incorrect or defective item), we will provide a prepaid return shipping label and cover the cost. International returns may incur additional fees that will be deducted from the refund.

Processing Time

Once we receive your return, please allow 5-7 business days for processing. You will receive an email notification once your return has been processed. The time it takes for the refunded amount to appear in your account will depend on your payment provider.

Contact Information

If you have any questions about our Refund & Return Policy, please contact us:

• By email: returns@windowglassworks.com
• By phone: +1 (760) 646-8282
• By visiting this page on our website: https://www.windowglassworks.com/policies/refund-return